--- title: Home | Pathfinder Specialists description: Specialist Ivanti Neurons consultancy in the UK delivering implementation, migration, and optimisation services for MSPs and complex IT environments. --- [Skip to content](https://pathfinderspecialists.com/en-gb/home#main-content) [![Pathfinder Specialists Logo - Light](https://pathfinderspecialists.com/hs-fs/hubfs/Copy%20of%20Pathfinder%20Specialists%20Logo%20-%20Dark%20(2).png?width=1295&height=377&name=Copy%20of%20Pathfinder%20Specialists%20Logo%20-%20Dark%20(2).png)Homepage](https://pathfinderspecialists.com/en-gb/home) - [Home](https://pathfinderspecialists.com/en-gb/home) - [Services](https://pathfinderspecialists.com/services?hsLang=en-gb) - [Ivanti Neurons](https://pathfinderspecialists.com/ivanti-partner-uk?hsLang=en-gb) - [Ivanti Consultancy](https://pathfinderspecialists.com/en/services/ivanti-neurons-consultancy?hsLang=en-gb) - [Ivanti Migration Services](https://pathfinderspecialists.com/services/ivanti-migration-services?hsLang=en-gb) - [ITSM Consulting](https://pathfinderspecialists.com/services/itsm-consulting?hsLang=en-gb) - [MSP Consulting](https://pathfinderspecialists.com/services/msp-consulting?hsLang=en-gb) - [Platform Optimisation](https://pathfinderspecialists.com/services/platform-optimisation?hsLang=en-gb) - [Resource Augmentation](https://pathfinderspecialists.com/services/resource-augmentation?hsLang=en-gb) - [Success Stories](https://pathfinderspecialists.com/success-stories?hsLang=en-gb) - [Insights](https://pathfinderspecialists.com/pathfinder-specialists-blog?hsLang=en-gb) - Company - [About Pathfinder](https://pathfinderspecialists.com/en-gb/about-us?hsLang=en-gb) - [Contact Us](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb) [Contact Us](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb) - [Home](https://pathfinderspecialists.com/en-gb/home) - [Services](https://pathfinderspecialists.com/services?hsLang=en-gb) - [Ivanti Neurons](https://pathfinderspecialists.com/ivanti-partner-uk?hsLang=en-gb) - [Ivanti Consultancy](https://pathfinderspecialists.com/en/services/ivanti-neurons-consultancy?hsLang=en-gb) - [Ivanti Migration Services](https://pathfinderspecialists.com/services/ivanti-migration-services?hsLang=en-gb) - [ITSM Consulting](https://pathfinderspecialists.com/services/itsm-consulting?hsLang=en-gb) - [MSP Consulting](https://pathfinderspecialists.com/services/msp-consulting?hsLang=en-gb) - [Platform Optimisation](https://pathfinderspecialists.com/services/platform-optimisation?hsLang=en-gb) - [Resource Augmentation](https://pathfinderspecialists.com/services/resource-augmentation?hsLang=en-gb) - [Success Stories](https://pathfinderspecialists.com/success-stories?hsLang=en-gb) - [Insights](https://pathfinderspecialists.com/pathfinder-specialists-blog?hsLang=en-gb) - Company - [About Pathfinder](https://pathfinderspecialists.com/en-gb/about-us?hsLang=en-gb) - [Contact Us](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb) [Contact Us](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb) # Chart a Clear Path Through ITSM Transformation Specialist Ivanti Neurons consultants helping MSPs and IT teams successfully navigate implementations, migrations and service management transformation. [Book a Discovery Call](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb)[Explore Our Services](https://pathfinderspecialists.com/services?hsLang=en-gb) ![Team Profile Picture](https://pathfinderspecialists.com/hubfs/Team%20Profile%20Picture.jpg) Sarah Thompson Founder & Lead Specialist - Independent Specialists - Senior-Level Expertise - MSP Focused - UK Based UnderstandPlanDeliver ## Why Pathfinder Exists Helping organisations navigate complex ITSM journeys with confidence. I've always been passionate about solving problems and finding better ways to overcome complex challenges. Throughout my career, I've become a trusted subject matter expert across both ServiceNow and Ivanti Neurons, helping organisations deliver successful ITSM implementations, platform migrations and service management transformation programmes. My experience spans both enterprise IT teams and Managed Service Providers, giving me a deep understanding of the operational challenges organisations face. From service delivery and platform optimisation to customer onboarding, data separation requirements and service continuity, I've worked closely with teams navigating critical change. I founded Pathfinder Specialists to provide the specialist expertise, practical guidance and independent advice that organisations need to move forward with confidence. Pathfinder is built around real-world experience, measurable outcomes and a commitment to finding the right solution, rather than simply recommending technology. Just as importantly, Pathfinder is about investing in the future. My goal is to help develop the next generation of system administrators, developers and service management professionals while continuing to support organisations on their transformation journeys. **Sarah Thompson**Founder, Pathfinder Specialists [Book a Discovery Call](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb)[Explore The Pathfinder Journey →](https://pathfinderspecialists.com/en-gb/about-us?hsLang=en-gb) ## What Challenge Are You Navigating? Every successful transformation starts with understanding the obstacles ahead. Pathfinder brings ITSM consulting and MSP consulting expertise to your migration, platform optimisation and service management priorities, helping you move forward with confidence. ### Ivanti Not Delivering Value? Unlock more value from your Ivanti Neurons investment through platform optimisation, automation and improved service management practices. [Learn More →](https://pathfinderspecialists.com/professional-services?hsLang=en-gb) ### Planning a Platform Migration? Reduce risk with a structured approach to platform migration, implementation, service continuity and user adoption. [Learn More →](https://pathfinderspecialists.com/migration-services?hsLang=en-gb) ### Need Specialist Ivanti or ITSM Expertise? Access experienced Ivanti Neurons and ITSM specialists without increasing permanent headcount. [Learn More →](https://pathfinderspecialists.com/resource-augmentation?hsLang=en-gb) ### Struggling With User Adoption? Drive engagement, improve adoption and maximise the return on your service management investment. [Learn More →](https://pathfinderspecialists.com/professional-services?hsLang=en-gb) ### Scaling MSP Operations? From customer onboarding and tenant separation to operational governance and service delivery, we understand the realities of Managed Service Providers. [Learn More →](https://pathfinderspecialists.com/professional-services?hsLang=en-gb) ### Unsure Which Direction To Take? Independent advice to help you make confident decisions around platforms, processes and transformation priorities. [Learn More →](https://pathfinderspecialists.com/en-gb/contactus?hsLang=en-gb) ### Independent Advice. Practical Expertise. Measurable Outcomes. We help organisations make confident service management decisions based on operational requirements and business objectives, not software sales targets. ### Ready to Find the Right Route Forward? Whether you're planning a migration, optimising an existing platform or navigating a wider ITSM transformation, Pathfinder can help identify the best path to success. [Book a Discovery Call](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb)[Explore Our Services](https://pathfinderspecialists.com/services?hsLang=en-gb) PATHFINDER / ROUTE 01–05 / DELIVERY FRAMEWORK ## The Pathfinder Journey Every successful transformation begins with a clear destination and a structured route. Our proven delivery approach helps organisations reduce risk, accelerate value and achieve lasting outcomes. 1. 01 ### Discover Understand your organisation, current environment, operational challenges and business objectives. Build the Foundation 2. 02 ### Plot the Route Design the right approach, define priorities and create a practical roadmap aligned to your goals. Create the Strategy 3. 03 ### Deliver Execute implementations, migrations and service improvements through structured project delivery. Drive Change 4. 04 ### Stabilise Provide hypercare, knowledge transfer and ongoing support to ensure a smooth transition. Protect Success 5. 05 ### Optimise Continuously improve processes, automation and service performance to maximise long-term value. Achieve More ### A Structured Approach Built Around Real-World Delivery Experience From Ivanti Neurons implementations and platform migrations to MSP service management improvements and wider ITSM transformation programmes, Pathfinder combines specialist expertise with practical delivery experience. ITSM consultingMSP consultingPlatform optimisationService management transformation ### Ready to Start Your Journey? Let's discuss your objectives and identify the best route to success. [Book a Discovery Call](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb)[Explore Our Services](https://pathfinderspecialists.com/services?hsLang=en-gb) ## Where The Pathfinder Journey Leads Every engagement is focused on delivering practical, measurable outcomes through service management transformation, platform optimisation and structured ITSM delivery. ### Reduce Migration Risk Structured platform migration approaches designed to minimise disruption, protect service continuity and support successful transitions. ### Accelerate Time to Value Deliver automation, process improvements and platform enhancements faster through structured implementation and optimisation programmes. ### Drive Lasting User Adoption Support users through change with clear communication, stakeholder engagement and adoption-focused delivery. ### Improve Service Performance Align people, processes and technology to improve service quality, reporting visibility and operational efficiency. ### Scale MSP Operations Support growth through structured onboarding, tenant separation, operational governance and scalable service management practices. ### Build Stronger Internal Teams Knowledge transfer, mentoring and practical guidance designed to leave your teams more capable after every engagement. ### Reduce Operational Complexity Simplify processes, improve visibility and create service management practices that are easier to support, maintain and scale. ### Technology Is Only Part of the Journey Successful transformation comes from aligning people, processes and platforms to deliver meaningful business outcomes. Whether supporting an Ivanti Neurons implementation, platform migration, MSP optimisation programme or wider ITSM transformation, Pathfinder focuses on creating sustainable long-term value. ## Why Organisations Choose Pathfinder Combining ServiceNow, Ivanti Neurons and service management expertise with practical delivery experience and independent guidance. ### ServiceNow & Ivanti Experience Practical expertise delivering ServiceNow and Ivanti Neurons implementations, platform migrations, optimisation initiatives and service management transformation programmes. Recommendations are based on business requirements rather than platform preference. ### Built for MSP Operations Understanding of customer onboarding, tenant separation, service continuity, governance requirements and scalable service delivery within Managed Service Provider environments. ### Deep Service Management Expertise Experience supporting organisations across ITSM strategy, service management transformation, process optimisation, operational improvement and continual service improvement initiatives. ### Independent Advice, Practical Outcomes Recommendations focused on solving business problems, reducing complexity and delivering measurable outcomes rather than selling software or unnecessary consultancy services. Our independent consultancy brings practical ITSM consulting and MSP consulting experience to your platform optimisation and platform migration priorities. ### Independent Expertise. Practical Delivery. Lasting Outcomes. Pathfinder Specialists was founded on the belief that successful transformation starts with understanding the challenge, identifying the right route forward and delivering measurable outcomes that create long-term value. Every engagement is led by experienced specialists who remain actively involved throughout delivery, providing practical guidance, independent advice and hands-on expertise from discovery through to optimisation. ◇ ── ◇ ── ➜ ## Pathfinder Insights Practical guidance, industry perspectives and specialist insights covering ITSM, Ivanti Neurons, Service Management, MSP Operations and digital transformation. Explore expert guidance, best practices and real-world perspectives from the Pathfinder team. Designed to help organisations make better decisions across service management, platform transformation and operational improvement. Navigate service management transformation with practical ITSM best practices and platform optimisation guidance. ### Looking for More Insights? Explore our latest articles, best practices and practical guidance covering ServiceNow, Ivanti, ITSM transformation, platform optimisation and MSP operations. [Explore All Articles →](https://pathfinderspecialists.com/pathfinder-specialists-blog?hsLang=en-gb) [![Pathfinder Specialists](https://pathfinderspecialists.com/hubfs/Pathfinder%20Specialists%20Logo%20-%20Dark.png)](https://pathfinderspecialists.com/en-gb/home) Ivanti Neurons and ITSM consultancy from our base in Newcastle upon Tyne. Services - [All services](https://pathfinderspecialists.com/services?hsLang=en-gb) - [Ivanti Neurons consultancy](https://pathfinderspecialists.com/en/services/ivanti-neurons-consultancy?hsLang=en-gb) - [Ivanti migration services](https://pathfinderspecialists.com/services/ivanti-migration-services?hsLang=en-gb) - [ITSM consulting](https://pathfinderspecialists.com/services/itsm-consulting?hsLang=en-gb) - [Platform optimisation](https://pathfinderspecialists.com/services/platform-optimisation?hsLang=en-gb) - [Resource augmentation](https://pathfinderspecialists.com/services/resource-augmentation?hsLang=en-gb) - [MSP consulting](https://pathfinderspecialists.com/services/msp-consulting?hsLang=en-gb) Company - [Home](https://pathfinderspecialists.com/en-gb/home) - [About us](https://pathfinderspecialists.com/en-gb/about-us?hsLang=en-gb) - [Success stories](https://pathfinderspecialists.com/success-stories?hsLang=en-gb) - [Blog](https://pathfinderspecialists.com/pathfinder-specialists-blog?hsLang=en-gb) - [Ivanti partner](https://pathfinderspecialists.com/ivanti-partner-uk?hsLang=en-gb) - [Contact us](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb) Get in touch Call [0191 535 4287](tel:+441915354287) Email [sales@pathfinderspecialists.com](mailto:sales@pathfinderspecialists.com) Visit Rotterdam House 116 Quayside Newcastle Upon Tyne NE1 3DY [Talk to our team](https://pathfinderspecialists.com/en-gb/contact-us?hsLang=en-gb) ![Ivanti Authorized Partner badge](https://pathfinderspecialists.com/hs-fs/hubfs/Ivanti_authorized_partner_badge_500x500.png?width=80&height=80&name=Ivanti_authorized_partner_badge_500x500.png) Ivanti Authorized Partner [What this means for you](https://pathfinderspecialists.com/ivanti-partner-uk?hsLang=en-gb) Registered company number 17247979 Registered in England and Wales. 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